What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why email getting caught in spam?

    Asked by BodygroupInt on September 21, 2016 at 05:54 AM

    Hi my Jotform notifier is continuously getting caught in my spam filter,

     

    my IT rep says its because the code before the sender email always changes

     

    when i receive my notifier its from 0100015747558a90-d0eb3637-f5c0-491f-91f0-3c710132ac82-000000@amazonses.com

     

    and that big long code changes every time so when i whit list the sender it doesn't matter,

     

    can i get email from different address or something??

    email Getting in JotForm sender different and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 21, 2016 at 09:12 AM

    Hello BodygroupInt,

    Please note that we use AmazonSES to send submission emails from form. I would suggest you to please whitelist of domain names to ensure the emails are delivered successfully. You may like to take a look at the following guide for the list of domain names which needs to be whitelisted:  https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 03, 2016 at 08:26 AM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!