- BodygroupIntAsked on September 21, 2016 at 05:54 AM
Hi my Jotform notifier is continuously getting caught in my spam filter,
my IT rep says its because the code before the sender email always changes
when i receive my notifier its from email@example.com
and that big long code changes every time so when i whit list the sender it doesn't matter,
can i get email from different address or something??
- JotForm Supportashwin_dAnswered on September 21, 2016 at 09:12 AM
Please note that we use AmazonSES to send submission emails from form. I would suggest you to please whitelist of domain names to ensure the emails are delivered successfully. You may like to take a look at the following guide for the list of domain names which needs to be whitelisted: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Hope this helps.
Do get back to us if you have any questions.
- JotForm SupportNik_CAnswered on November 03, 2016 at 08:26 AM
If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):
This is highly important action to prevent such issues in future.
Do not hesitate to contact us if you have further questions.