Why email getting caught in spam?

  • Profile Image
    Asked on September 21, 2016 at 05:54 AM

    Hi my Jotform notifier is continuously getting caught in my spam filter,


    my IT rep says its because the code before the sender email always changes


    when i receive my notifier its from 0100015747558a90-d0eb3637-f5c0-491f-91f0-3c710132ac82-000000@amazonses.com


    and that big long code changes every time so when i whit list the sender it doesn't matter,


    can i get email from different address or something??

  • Profile Image
    Answered on September 21, 2016 at 09:12 AM

    Hello BodygroupInt,

    Please note that we use AmazonSES to send submission emails from form. I would suggest you to please whitelist of domain names to ensure the emails are delivered successfully. You may like to take a look at the following guide for the list of domain names which needs to be whitelisted:  https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    Answered on November 03, 2016 at 08:26 AM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!