Payment processed but account downgraded...

  • Profile Image
    Asked on September 21, 2016 at 07:10 AM

    Hello, I made a payment on Sep 16th as shown in the screenshot but the account is still downgraded and it shows as subscription not paid.

    Could you please look into it? Thanks very much, best regards.

    Simone Sbaraglia

  • Profile Image
    Answered on September 21, 2016 at 10:30 AM


    I have now fixed your account. You are now in Bronze Yearly plan. Apologies for the inconvenience.

    If you need further assistance, do let us know.