What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment processed but account downgraded...

    Asked by autoscatto on September 21, 2016 at 07:10 AM

    Hello, I made a payment on Sep 16th as shown in the screenshot but the account is still downgraded and it shows as subscription not paid.

    Could you please look into it? Thanks very much, best regards.

    Simone Sbaraglia

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    JotForm Support

    Answered by Chriistian on September 21, 2016 at 10:30 AM


    I have now fixed your account. You are now in Bronze Yearly plan. Apologies for the inconvenience.

    If you need further assistance, do let us know.