Form not responsive - Adjusting the distance and the edge cutting

  • lumiarts
    Asked on September 21, 2016 at 7:30 AM

    The form displays correctly on a full screen pc, but on any smartphone, it has errors.
    So how do I fix the items below highlighted in red, using CSS? Thanks!

     

     

    Form not responsive   Adjusting the distance and the edge cutting Image 1 Screenshot 20

  • Jan
    Replied on September 21, 2016 at 11:29 AM

    You need to use the Mobile Responsive widget and insert some custom CSS in order to fix this issue.

    1. Add the Mobile Responsive widget to your form.

    Form not responsive   Adjusting the distance and the edge cutting Image 1 Screenshot 30

    2. Please insert this custom CSS code:

    @media screen and (max-width: 480px), screen and (max-device-width: 768px) and (orientation: portrait), screen and (max-device-width: 415px) and (orientation: landscape) {

    li#id_4 {
    margin-bottom: 0px !important;
    padding-bottom: 0px !important;
    }

    li#id_6 {
    margin-top: 0px !important;
    padding-top: 0px !important;
    }

    label#label_6 {
    margin-top: 0px !important;
    padding-top: 0px !important;
    margin-bottom: 0px !important;
    padding-bottom: 0px !important;
    }

    }

    Here's a guide on How-to-Inject-Custom-CSS-Codes. Here's the result:

    Form not responsive   Adjusting the distance and the edge cutting Image 2 Screenshot 41

    Related guide: How-to-make-forms-mobile-responsive

    Hope that helps. Thank you.

  • lumiarts
    Replied on September 21, 2016 at 1:56 PM

    In you image, there is still an error. There is a small gap between the second and third field, different than the others.

    I did exactly as instructed and the same problem appears, and also, it is worse when viewed on the lying down smartphone.

     

    Form not responsive   Adjusting the distance and the edge cutting Image 1 Screenshot 20

  • Jan
    Replied on September 21, 2016 at 3:26 PM

    It seems that you haven't inserted the CSS code I provided above. Please insert the CSS code below to fix the landscape mode and portrait mode:

    @media screen and (max-width: 480px), screen and (max-device-width: 768px) and (orientation: portrait), screen and (max-device-width: 415px) and (orientation: landscape) {

    li#id_4 {
    margin-bottom: 0px !important;
    padding-bottom: 0px !important;
    }

    li#id_6 {
    margin-top: 0px !important;
    padding-top: 0px !important;
    }

    label#label_6 {
    margin-top: 0px !important;
    padding-top: 0px !important;
    margin-bottom: 0px !important;
    padding-bottom: 0px !important;
    }
    }

    @media screen and (max-width: 699px) {

    li#id_4 {
    margin-bottom: 0px !important;
    padding-bottom: 0px !important;
    }

    li#id_6 {
    margin-top: 0px !important;
    padding-top: 0px !important;
    }

    label#label_6 {
    margin-top: 0px !important;
    padding-top: 0px !important;
    margin-bottom: 0px !important;
    padding-bottom: 0px !important;
    }   

    }

    Please check the screen capture below:

    Form not responsive   Adjusting the distance and the edge cutting Image 1 Screenshot 20

    In the screen capture above, I showed you the distance problem in portrait mode and landscape mode. After inserting the CSS code I provided, the distance problem was fixed in both modes.

    Hope that helps. Thank you.

  • lumiarts
    Replied on October 3, 2016 at 3:25 PM

    It did work, but I used the form to receive instructions for another problems and the new solutions messed your solution up. Anyway, it's even worse now. I'm confused, your instructions no longer work. Please help!

    https://form.jotformz.com/62736129927667

    Form not responsive   Adjusting the distance and the edge cutting Image 1 Screenshot 20

  • Jan
    Replied on October 3, 2016 at 4:59 PM

    The solution I provided above is only for this form (https://form.jotformz.com/62616721002646). I need to create a separate thread since the original issue is already resolved.

    Please refer to this thread: https://www.jotform.com/answers/949770.

    We'll attend to that thread shortly. Thank you.

  • lumiarts
    Replied on October 4, 2016 at 1:37 PM

    Thanks it did work. I checked the form again and the same problem is back.
    I don't understand why, since the only changes I made was changing the font type and removing the border around fields. 

    Thank you for your patients 

  • Irshad
    Replied on October 4, 2016 at 3:28 PM

    If earlier it was working, and by mistake something wrong happened, then I would suggest you to use "Form revision history" tool, and you can review the older version of your form. 

    Form not responsive   Adjusting the distance and the edge cutting Image 1 Screenshot 20

    Please check the below guide, which explains, how to view form revision history:

    https://www.jotform.com/help/294-How-to-view-form-revision-history

    If you face any issue, or need further assistance, feel free to revert back.

    Thanks.

  • lumiarts
    Replied on October 5, 2016 at 8:17 AM

    This isn't the case. I didn't make one change, but probably hundreds of changes over the last two weeks. My form now has little to do with what it was a long time ago, so this does not apply. But thanks anyway for the help.

    Could you please offer me another solution to the unwanted gap between the fields? Thanks! It's the last thing I need to fix before a finish my form :)

  • John_Benson
    Replied on October 5, 2016 at 9:41 AM

    I believe you are referring to this form (https://form.jotformz.com/62736129927667). Is that correct?

    I've checked this form and I found out that you did not paste the CSS code provided by Jan. Please follow the steps below:

    1. Remove this CSS code in your form.

    Form not responsive   Adjusting the distance and the edge cutting Image 1 Screenshot 20

    2. Please insert the CSS code below:

    @media screen and (max-width: 480px), screen and (max-device-width: 768px) and (orientation: portrait), screen and (max-device-width: 415px) and (orientation: landscape) {

    li#id_4 {
    margin-bottom: 0px !important;
    padding-bottom: 0px !important;
    }

    li#id_6 {
    margin-top: 0px !important;
    padding-top: 0px !important;
    }

    label#label_6 {
    margin-top: 0px !important;
    padding-top: 0px !important;
    margin-bottom: 0px !important;
    padding-bottom: 0px !important;
    }

    }

    @media screen and (max-width: 699px) {

    li#id_4 {
    margin-bottom: 0px !important;
    padding-bottom: 0px !important;
    }

    li#id_6 {
    margin-top: 0px !important;
    padding-top: 0px !important;
    }

    label#label_6 {
    margin-top: 0px !important;
    padding-top: 0px !important;
    margin-bottom: 0px !important;
    padding-bottom: 0px !important;
    }   

    Here's a guide on how to insert CSS code to the form.

     

    If you have any questions, let us know. Thank you.

  • lumiarts
    Replied on October 5, 2016 at 2:30 PM

    Actually I did paste the provided CSS code, but it messed everything up and I removed it. Well I put it back so you can see it's messed up. You can also see the problem on the image below.

    Did you test the provided code? So, only need to fix this to finish, please help! :)

     

    Form not responsive   Adjusting the distance and the edge cutting Image 1 Screenshot 20

  • Jan
    Replied on October 5, 2016 at 4:22 PM

    I have checked your form and I can see that there is an error in your CSS code. You also did not remove the other CSS media queries. Here's a screenshot of the error: 

    Form not responsive   Adjusting the distance and the edge cutting Image 1 Screenshot 20

    I logged in to your account and edit the CSS code. It should be working properly now. Please do check and let us know if you're still having issues. Thanks!