What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Autoresponder Working Problem

    Asked by pringle123 on November 24, 2010 at 01:14 PM

    How do i set the uatoresponder to send a message back to the recipients email address entered onto the form?

    Have selected autoresponder and typed messege but when i test it i only get the form through and not the auto-messege.



  • Profile Image

    Answered by Magicbox on November 24, 2010 at 01:26 PM

    on the wizzard set the select option to the "email" its because you've left this part as select.

  • Profile Image

    Answered by pringle123 on November 24, 2010 at 01:32 PM


    I'm sorry I dont understand. I've set the Response to 'Send autorepsonder 1 > if Email field is filled to [Email address16] the recipients email address.


    In the autoresponder field i have set the reciepient email to my email address as i only have the option of email, name or noreply@jotform.com... can't see what else to do. it all makes sense but still doesn't work????

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 24, 2010 at 01:56 PM

    You cannot set your own email address on the auto-responder. If you do that it becomes a "Notification Email", not an "Autoresponder Email".

    Autoresponder emails are sent to the person who fills the form.

    If you would like to receive the submissions yourself, delete the Autoresponder email and instead create a "Notification Email".