What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Question about sub-user accounts

    Asked by acoppola on September 21, 2016 at 08:33 AM

    I am thinking of upgrading to silver but I have a few questions is there someone I can speak with?

    a silver can
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 21, 2016 at 11:41 AM

    Unfortunately we do not provide Phone Support. But we can gladly assist you in answering your questions on this thread, so feel free to ask and anybody from the support staff will help you with your doubts.

  • Profile Image

    Answered by acoppola on September 26, 2016 at 09:46 AM
    The big question is it says with silver I can have 3 users what does that mean?
    Anthony E. Coppola | Project Manager - NACS
    Black Box Network Services
    540 Township Line Road | Blue Bell, PA 19422
    Office: (215) 793-6137 | Cell: (215) 237-3825
    www.blackbox.com
    [Description: BBOX Logo]
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 26, 2016 at 11:33 AM

    Hi,

    Are you referring to the number of sub-user accounts that you can create as shown in the Pricing page?

    If you are in Silver plan, you can create a maximum of 10 sub-users.

    A sub-user account is an account to whom you can share your forms (for editing, viewing etc.). If you add an existing JotForm account as a sub-user, you may then choose forms or add permissions to edit to individual forms for that particular account in which they become as a Sub-User under you. For more details, please see How to Share Forms with a Sub-Account User.

  • Profile Image

    Answered by acoppola on September 26, 2016 at 12:46 PM
    Yes sub-users if I make a sub user do they get the submission as well if not how do I do that “God I wish you had call in support”
    Anthony E. Coppola | Project Manager - NACS
    Black Box Network Services
    540 Township Line Road | Blue Bell, PA 19422
    Office: (215) 793-6137 | Cell: (215) 237-3825
    www.blackbox.com
    [Description: BBOX Logo]
    ...
  • Profile Image

    Answered by acoppola on September 26, 2016 at 01:46 PM
    My techs are telling me that the form is not submitting it just keeps saying please wait Im having a lot of issues I need help please with my MDF form
    Anthony E. Coppola | Project Manager - NACS
    Black Box Network Services
    540 Township Line Road | Blue Bell, PA 19422
    Office: (215) 793-6137 | Cell: (215) 237-3825
    www.blackbox.com
    [Description: BBOX Logo]
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on September 26, 2016 at 03:36 PM

    You will have to create Notifiers that will send emails to other email addresses as well. You can follow this guide on how to do that.

    Sub-users can view submissions or edit forms by default when you create them, but for receiving submissions, again, you will have to create notifiers for them.

    Regarding the submitting of your form I checked it and I see that it is running really slow, that is probably because of a lot of conditions you have:

    Is it possible to reduce these conditions? Also, maybe, dividing your form in form breaks would speed up your form loading:

    Please let us know how that worked and if you need further assistance.

    Thank you!

  • Profile Image

    Answered by acoppola on September 26, 2016 at 04:46 PM
    Can more than 1 email address get notified
    Anthony E. Coppola | Project Manager - NACS
    Black Box Network Services
    540 Township Line Road | Blue Bell, PA 19422
    Office: (215) 793-6137 | Cell: (215) 237-3825
    www.blackbox.com
    [Description: BBOX Logo]
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 26, 2016 at 07:17 PM

    Yes you can, here is the guide that explains it in detail:

    https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    If you have another questions unrelated to the original post, please open a new thread.

    Cheers!