My form stopped sending notifications to email

  • akona
    Asked on September 21, 2016 at 8:55 AM

    My form stopped sending notifications to email. When I login I can see the submissions, but for some reason they are not sent through to email. There is a notification saying "You're almost out of space!, UPGRADE NOW" so I went in and deleted old submissions but still I'm not getting submissions. I would really appreciate your help with this.

    Page URL: http://www.thecakelady.co.za/placeorder.html
  • Jeanette JotForm Support
    Replied on September 21, 2016 at 12:43 PM

    You are about to reach the 100 submissions limit  per month, that your free account has. Also, the account reached the stored submissions limit which is only 500 for free accounts, that's why the system did the automatic deletion of the old ones.  So my suggestion is that you upgrade to avoid an imminent suspension until the counters reset next month.

  • akona
    Replied on October 4, 2016 at 2:50 AM

    Thank you for your response. I believe the issue is deeper than that though, because the counters reset but still no emails are coming through from the form. Would you have any idea what else could be causing this?

  • Nik_C
    Replied on October 4, 2016 at 5:42 AM

    I'm sorry that you experienced this problem.

    I checked your email address, that is linked to form you provided(thecakelady@wbs.co.za), in our logs and found out that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 5.3.0 - Other mail system problem 550-'Rejected subject: SPAM_WALL:debt1\n.\n[EximConfig-2.5-iburst.co.za-Subject-Reject]\n.\nSubject: Get Back-to-School Ready with JotForm\n.\n.Verify: verified-87756-thecakelady@wbs.co.za\nContact: helpdesk@iburstgroup.co.za\n.\nSorry, your message has been rejected because\nits subject is prohibited for the above reason.\n.\nWe apologise if you have sent a legitimate\nmessage and it has been blocked. If this is\nthe case, please re-send adding verified-87756-\nto the beginning of the E-mail address of each\nrecipient. If you do this, your message will\nget through these restrictions.\n.\nIf your message has been incorrectly blocked,\nplease let us know at the above contact address.\n.' (delivery attempts: 0)

    I went ahead and removed your email address from our Bounce list so your submissions should go through.

    I would advise you to check this guide on how to prevent this issues and also to Whitelist our domains.

    If you have any further questions do not hesitate to contact us.

    Thank you!