Conditional calculated field not showing in PDF

  • KCCwebservices
    Asked on September 21, 2016 at 10:06 AM

    A calculated field is not showing up in the Downloaded PDF, although it is stored in the submission.  

    Jotform Thread 937983 Screenshot
  • Jan
    Replied on September 21, 2016 at 1:11 PM

    I cloned your form and I did a test submission. The PDF shows the "Maximum Reimbursement" field properly. Here's a screenshot:

    Conditional calculated field not showing in PDF Image 1 Screenshot 50

    Please try to reset your PDF design to fix this problem. Here's a guide:

    1. In My Forms page, select the form and then click the "Submissions" button.

    Conditional calculated field not showing in PDF Image 2 Screenshot 61

    2. After that, click the "PDF" button and then select "Customize PDF" option.

    Conditional calculated field not showing in PDF Image 3 Screenshot 72

    3. In the PDF Designer, click the "Reset" button at the top right.

    Conditional calculated field not showing in PDF Image 4 Screenshot 83

    Hope that helps. Let us know if you need further assistance. Thank you.

  • Jan
    Replied on September 21, 2016 at 3:33 PM

    "Resetting in PDF designer resloved this issue. Thanks for the quick response!"

     

    Glad I can help. Let us know if you need further assistance. Thank you.