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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to know if the total submissions storage is fixed or if I can get more

    Asked by pdobbins on September 21, 2016 at 10:35 AM

    Hello!

    I've been using Jotform for a long time. I deleted all my existing submissions.  Can I collect more 100 more submissions?  Or is there a lifetime limit of 500 submissions?

    Please advise so I can move forward.

    Thank you!

    submissions storage
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    JotForm Support

    Answered by Welvin on September 21, 2016 at 01:17 PM

    If you are referring to the Total Submissions Storage, it's a fixed limit. You have to delete your existing submissions in order to restore this limit. Please make sure to download the submissions first to have a backup. Once deleted, there is no way you can recover it later. 

    Please note that deleting the form won't restore the limit unless you will purge it from the trash folder. I see that you have a few forms in your Trash Folder, you may consider purging them if you want to keep your account on a free plan. Otherwise, you should be all set with your Storage Plan. Storage plan allows you to have an unlimited submissions storage limit.