What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The submitted form is not received the way it looks onscreen with all the background and fields filled out

    Asked by squidlip on September 21, 2016 at 10:51 AM


    I need the submission to be received and look exactly the way it does to the submitter when filled out and not to have the submission only show non formatted fields. Please let me know how to have the form received in the same way it was submitted.  This form need to be printed out by the submission receiver and it must appear the in an 8x 11 page the way it was designed with all fields showing up and background graphic etc.


    I also want to scale this up to the paid version for many other forms in house but need to get this resolved first

    Link to form:


    Thank you,

    Steve Novick


    Page URL:

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    JotForm Support

    Answered by EltonCris on September 21, 2016 at 01:21 PM

    Hello Steven,

    Unfortunately, that's not how email notifications are designed by default. Email notification templates have its own format so they appear perfectly on emails.

    However, if you want to customize the look of your notification, you can do that by editing them in the form builder.

    You can also use your form source code in the email template if you want it to look like your form when you receive them over email. 

    If you need further assistance, let us know.