What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Integrating forms with Insightly?

    Asked by ashevilledogco on September 21, 2016 at 12:14 PM

    Is there a way to get a form that has been submitted to me copied to that client's information in Insightly?

    integrating information in client to get
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    JotForm Support

    Answered by Kiran on September 21, 2016 at 02:09 PM

    Integration with Insightly CRM is possible with JotForm. Please refer to the guide below that can help you with integrating Insightly CRM to your JotForm.

    https://www.jotform.com/help/380-How-to-Integrate-your-form-with-Insightly-CRM

    Please give it a try and let us know if you need any further assistance. We will be happy to assist. 

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    Answered by ashevilledogco on September 22, 2016 at 12:12 PM

    So I have done that. I guess what I'm having trouble with is the whole field part. I would like to be able to click on a contact in Insightly and have my jotforms be organized or accessed from there. I can get them to save under projects, but ideally I need them collected under the person's name as we have multiple forms associated with each contact.

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    JotForm Support

    Answered by Kevin_G on September 22, 2016 at 01:52 PM

    As I can understand you want to access to your forms from the Insightly's side, or you may also want to choose some of your contacts where the new submissions should be sent to. 

    Unfortunately this does not seem to be possible, you can only map the fields from your form into your Insightly account, and the record will be created in the list selected once the form is submitted. 

    However, may be that I misunderstood what you're trying to achieve, please provide us more details about it, we will be glad to help you. 

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    Answered by ashevilledogco on September 22, 2016 at 08:57 PM

    What do you mean map the fields? For example, we have a jotform that is integrated with insightly. Under authenticate it then says Choose a list, well if I choose contact it doesn't show up under that person in contacts. If I choose projects it will show up under projects, but the actual info from the form doesn't get carried over. It just shows their name and our name but no information.

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    JotForm Support

    Answered by BDAVID on September 22, 2016 at 10:55 PM

    Mapping fields means setting up the fields that will be forwarded to Insightly list.

    So, you need to map more fields if you want the actual info from the form to be carried over to project list. And in order to map more fields you need to create custom fields under your project list at your Insightly account dashboard:

    In that way they will appear in your integration. Please see this guide: https://support.insight.ly/hc/en-us/articles/204061084-How-to-create-a-custom-field  .

    Let us know if you need more help.

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    Answered by ashevilledogco on September 23, 2016 at 12:05 PM

    Ok. So I'm understanding you better now. So I created a custom field in Insightly under Contacts and did the integration on Jotforms, but it seems it is only transferring the text books title and not what is in the text box.

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    JotForm Support

    Answered by Kiran on September 23, 2016 at 01:40 PM

    Could you confirm if you have selected the Field type as Multi-line text field in the custom field of Insightly?

    I have tried testing the Insightly integration with a custom field, and was able to receive the data without any issue. Please see the screenshot below:

    Could you check the custom field in the Insightly and get back to us if the issue still persists? We will be happy to assist you further. 

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    Answered by ashevilledogco on September 23, 2016 at 07:37 PM

    Yes, I selected it as multi line text.

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    JotForm Support

    Answered by Kiran on September 23, 2016 at 08:49 PM

    I have checked the integration on your JotForm and see that only one field is mapped with only one field in the CRM.

    Could you try accessing the integration wizard again and map the necessary fields to the CRM? Let us know if you need any further assistance. We will be happy to assist you further.