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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I see that I have a lot of incomplete payments and I've been getting calls that users are having trouble with paypal. How do I fix this?

    Asked by mkeathley on September 21, 2016 at 12:27 PM

    Seems that the problem came up after I added another registration form for collecting payments.

    incomplete payments and Getting how
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    JotForm Support

    Answered by ashwin_d on September 21, 2016 at 02:27 PM

    Hello mkeathley,

    I did check your form and found that you have several incomplete payments. Please note that if users are redirect to PayPal checkout page but do not settle the payments, all those submissions are marked as incomplete payments.

    Can you please check and confirm if you have received payments in your Paypal account for incomplete payments?

    I would also suggest you to please ask your users what issue they are facing with PayPal payment. Please let us know your webpage URL where you have embedded your form and we will take a look. We will wait for your response.

    Thank you!