What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is it possible to continue filling the form later?

    Asked by nick_blink on September 21, 2016 at 01:31 PM

    Hi - A user entered a lot of information into a form over the course of two days, and when she submitted she got an error and the data was lost.

    Two questions: is there a timeout? And is there anything that can be done to retrieve the lost submission? (Either on your end or in the user's browser?)

     

    Thanks in advance,

    nick

    Page URL:
    https://form.jotform.com/60976018005150

    after continue filling form later
  • Profile Image
    JotForm Support

    Answered by Nik_C on September 21, 2016 at 03:38 PM

    Most probably, the session was over and that's why the submission was lost. Unfortunately, we can not retrieve that submissions if it is not submitted and your user can't as well. What you could do to prevent such issue is to turn on Continue later option.

    To do that please follow:

    1. Go to preferences:

    2. And then go yo Advanced options:

    Hope it helps.

    Let us know if you have any additional questions.

    Thank you!

  • Profile Image

    Answered by nick_blink on September 21, 2016 at 03:46 PM
    Thanks for the reply - I figured as much. I appreciate the suggestion to
    enable continue later - I hadn't noticed that option.
    Best,
    nick
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on September 21, 2016 at 05:00 PM

    You're welcome, I'm glad that, at least, you have a workable solution for future inputs.

    If you need any further assistance please let us know!

    Thank you!