What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am collection credit card information on my form. My most recent submissions are putting **** **** for the inside numbers of the credit card.

    Asked by tuberad on September 21, 2016 at 02:44 PM

    Is jot form doing that or is it my customers?

    Thanks, Lu Carle

  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 21, 2016 at 04:43 PM

    This is something that was recently implemented on the JotForm's end as it is not possible to ask for Credit Card information through forms. 

    This is also stated in our terms, please take a look here: http://www.jotform.com/terms/ 

    Here is a screenshot of the CC fields in your form: http://www.jotform.us/form/52235810230139 

    I have removed those fields from your form in order to avoid your form and account to be suspended by our anti-phishing system. 

    If you would like to collect payment info you need to use one of our existing payment processing apps, here is the link: https://apps.jotform.com/category/payment_processing 

    Here is also a guide that will help you to charge your customers manually on a later date: How-to-Enable-Payment-Authorization

    This way you will properly collect your payment info and will avoid your form being cataloged as phishing. 

    Please if you have any question, let us know.