Word document attachments are opening up into blank documents

  • Profile Image
    Molly
    Asked on September 21, 2016 at 03:17 PM

    We may have a small problem with jotform. At the bottom of the message, is a link to someone’s resume.  You can see that the link is to a Word doc.  When I click the link it seems to be opening the resume, but what opens is a blank Word document. I have tried all of the jotform message with Word links, and all open a blank document.  Strangely, if someone uploads a PDF, then it opens fine.  Any thoughts on what is going on?

  • Profile Image
    Welvin
    Answered on September 21, 2016 at 04:52 PM

    You are using MAC OS and the submitted Word Doc is created using a Windows PC. It's a compatibility issue. You can either view the file using MS Online or view it using Windows PC.

    https://office.live.com/start/Word.aspx 

    For MS Online, you have to save the file on your OneDrive account and open it there. I'm using Windows PC and can open your files.