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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Questions aren't posting to the forum

    Asked by Kristeen on September 21, 2016 at 03:57 PM

    I have tried posting several questions to the forum and none are posting.


    My messages aren't coming through to me and none of the password reset emails are coming through.  My user name is kristeenlabrot and the email is kristeen@kristeenlabrotevents.com.

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    JotForm Support Manager

    Answered by Jeanette on September 21, 2016 at 05:14 PM

    The emails should be sent to kristeen@kristeenlabrotevents.com, I don't see this address in our bounce list, so please check your spam folder or have someone in your team to whitelist our IP addresses.

    I found the email sent to you, please follow the password reset link:


    Dear kristeenlabrot,

    A password reset request was issued at http://www.jotform.com

    To reset your password visit
    https://www.jotform.com/page.php?p=passwordreset&username=kristeenlabrot&token=0ca1f0ed27162192b383f6b403189cae .

    If you have not requested resetting your password, please ignore this e-mail.

    Thanks for using JotForm,

    JotForm Support