What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade to Premium?

    Asked by parkerboats on April 21, 2012 at 10:29 AM

    I believe I paid twice now to upgrade to premium and it still says that my services will be discontinued on Monday.  I definately don't want to loose my forms.  Would you please check on this to make sure services are not discontinued.  Thanks!

    Brad P

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    Answered by moonzkie on April 21, 2012 at 11:10 AM

    Hi,

    I have checked your status and you are now on a premium account. Your monthly submissions has been increased to 1,000 per month. Can you please try to log out and then log in again? If that doesn't work, please try to clear your browsers cache.