What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The preview does not match the display

    Asked by orangecoastfg on September 21, 2016 at 05:59 PM

    See Screen shot:

    The preview is how I want the form to show.  The display is how the form is displaying on my website.

     

    I copied the embed code and entered it.   Can you let me know what I can do to fix it?

     

    Right now you cannot see it on my website (only in preview mode) because it has to be approved.  I have added a screenshot of the display since I can only add one file.

    Page URL:
    http://www.orangecoastfinancialgroup.com/

    Screenshot
    preview and preview mode displaying
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 21, 2016 at 07:07 PM

    I have checked the form in preview mode and loading the direct link, it displays the same in both cases, here are some screenshots about it: 

    The screenshot you have shared us is most likely to the responsive layout of the form, here is how the form currently looks when viewed in a mobile device:

    Could you please share us a screenshot about how the form looks when embedded in your website? 

    This guide will help you to upload an image with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    If you want the form to be displayed like in the mobile view, then we could help you; however, please do confirm us that you want the form to be displayed like in the mobile view, we will be glad to help you. 

  • Profile Image

    Answered by orangecoastfg on September 21, 2016 at 08:08 PM

    The screenshot that I attached is how it is appearing on the website.  The mobile view is showing on the website, instead of the preview view.  I do not want the mobile view to be shown on the website.

    I want the Preview View to be shown on the website.  Should I remove the responsive view checkbox?  

  • Profile Image
    JotForm Support

    Answered by jonathan on September 21, 2016 at 09:29 PM

    I want the Preview View to be shown on the website.  Should I remove the responsive view checkbox?

    If you unchecked the Responsive View option, then the form will not be auto responsive when used on different device browsers (i.e. mobile, tab, smaller view screen, etc).

    The form view will retain the default view for desktop browsers.

    You can test this anytime and check how it goes when viewing your embedded form on the website using different device browsers.

    Let us know how we can be of further assistance.