Having a problem intergrating paypal

  • alanja
    Asked on September 22, 2016 at 12:20 AM

    I am trying to add paypal to this template and get the following message - "You cannot add more than one payment tool. Please delete the existing one first."

    I have not set up a payment tool. I have deleted the "Submit" field and that did not help. How do I delete the existing one.

    Thanks

    Alan Jay

  • Mike_G JotForm Support
    Replied on September 22, 2016 at 2:05 AM

    I have checked the form through the link you posted above

    https://form.jotform.com/62617861130957

    and I see that it has a payment field in it.

    Having a problem intergrating paypal Image 1 Screenshot 40

    I see that you've added a Purchase Order payment field in your form that counts as one payment tool.

    May I suggest you delete that but keep the products when you are asked to confirm if you would like to keep it.

    Having a problem intergrating paypal Image 2 Screenshot 51

    Below is a screenshot on how you should do it.

    Having a problem intergrating paypal Image 3 Screenshot 62

    Above you will see that I deleted the Purchase Order payment field but kept the products before I added the PayPal payment field.

    I hope this helps. If you have any other questions or concerns, please feel free to contact us anytime. Thank you.

  • alanja
    Replied on September 22, 2016 at 8:38 AM

    Thank you, I would never have figured that out on my own!

     

  • Irshad
    Replied on September 22, 2016 at 11:19 AM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other question.