- alanjaAsked on September 22, 2016 at 12:20 AM
I am trying to add paypal to this template and get the following message - "You cannot add more than one payment tool. Please delete the existing one first."
I have not set up a payment tool. I have deleted the "Submit" field and that did not help. How do I delete the existing one.
Alan JayPage URL:
- JotForm SupportMike_GAnswered on September 22, 2016 at 02:05 AM
I have checked the form through the link you posted above
and I see that it has a payment field in it.
I see that you've added a Purchase Order payment field in your form that counts as one payment tool.
May I suggest you delete that but keep the products when you are asked to confirm if you would like to keep it.
Below is a screenshot on how you should do it.
Above you will see that I deleted the Purchase Order payment field but kept the products before I added the PayPal payment field.
I hope this helps. If you have any other questions or concerns, please feel free to contact us anytime. Thank you.
- alanjaAnswered on September 22, 2016 at 08:38 AM
Thank you, I would never have figured that out on my own!
- IrshadAnswered on September 22, 2016 at 11:19 AM
On behalf of my colleague, you are welcome.
Feel free to contact us if you have any other question.