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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Having a problem intergrating paypal

    Asked by alanja on September 22, 2016 at 12:20 AM

    I am trying to add paypal to this template and get the following message - "You cannot add more than one payment tool. Please delete the existing one first."

    I have not set up a payment tool. I have deleted the "Submit" field and that did not help. How do I delete the existing one.

    Thanks

    Alan Jay

    Page URL:
    https://form.jotform.com/62617861130957

    payment tool PayPal integration paypal purchase order error message
  • Profile Image
    JotForm Support

    Answered by Mike_G on September 22, 2016 at 02:05 AM

    I have checked the form through the link you posted above

    https://form.jotform.com/62617861130957

    and I see that it has a payment field in it.

    I see that you've added a Purchase Order payment field in your form that counts as one payment tool.

    May I suggest you delete that but keep the products when you are asked to confirm if you would like to keep it.

    Below is a screenshot on how you should do it.

    Above you will see that I deleted the Purchase Order payment field but kept the products before I added the PayPal payment field.

    I hope this helps. If you have any other questions or concerns, please feel free to contact us anytime. Thank you.

  • Profile Image

    Answered by alanja on September 22, 2016 at 08:38 AM

    Thank you, I would never have figured that out on my own!

     

  • Profile Image

    Answered by Irshad on September 22, 2016 at 11:19 AM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other question.