Having a problem intergrating paypal

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    alanja
    Asked on September 22, 2016 at 12:20 AM

    I am trying to add paypal to this template and get the following message - "You cannot add more than one payment tool. Please delete the existing one first."

    I have not set up a payment tool. I have deleted the "Submit" field and that did not help. How do I delete the existing one.

    Thanks

    Alan Jay

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    Mike_G
    Answered on September 22, 2016 at 02:05 AM

    I have checked the form through the link you posted above

    https://form.jotform.com/62617861130957

    and I see that it has a payment field in it.

    I see that you've added a Purchase Order payment field in your form that counts as one payment tool.

    May I suggest you delete that but keep the products when you are asked to confirm if you would like to keep it.

    Below is a screenshot on how you should do it.

    Above you will see that I deleted the Purchase Order payment field but kept the products before I added the PayPal payment field.

    I hope this helps. If you have any other questions or concerns, please feel free to contact us anytime. Thank you.

  • Profile Image
    alanja
    Answered on September 22, 2016 at 08:38 AM

    Thank you, I would never have figured that out on my own!

     

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    Irshad
    Answered on September 22, 2016 at 11:19 AM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other question.