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alanjaAsked on September 22, 2016 at 12:20 AM
I am trying to add paypal to this template and get the following message - "You cannot add more than one payment tool. Please delete the existing one first."
I have not set up a payment tool. I have deleted the "Submit" field and that did not help. How do I delete the existing one.
Thanks
Alan Jay
Page URL: https://form.jotform.com/62617861130957 -
Mike_G JotForm SupportReplied on September 22, 2016 at 2:05 AM
I have checked the form through the link you posted above
https://form.jotform.com/62617861130957
and I see that it has a payment field in it.
I see that you've added a Purchase Order payment field in your form that counts as one payment tool.
May I suggest you delete that but keep the products when you are asked to confirm if you would like to keep it.
Below is a screenshot on how you should do it.
Above you will see that I deleted the Purchase Order payment field but kept the products before I added the PayPal payment field.
I hope this helps. If you have any other questions or concerns, please feel free to contact us anytime. Thank you.
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alanjaReplied on September 22, 2016 at 8:38 AM
Thank you, I would never have figured that out on my own!
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IrshadReplied on September 22, 2016 at 11:19 AM
On behalf of my colleague, you are welcome.
Feel free to contact us if you have any other question.