My form is disabled.

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    adobeans
    Asked on September 22, 2016 at 05:12 AM

    Hi ,

    I was creating my form and it got disabled automatically. Please help.

    Form link : https://form.jotform.me/62651167710453

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    beril
    Answered on September 22, 2016 at 06:55 AM

    We are sorry for the inconvenience this may caused you. Your account was auto-suspended by our system. I have checked your forms and I have not found Phishing which is against our Terms of Use so I have reactivated your account. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    ansadobe
    Answered on September 22, 2016 at 08:41 AM

    Thanks for the prompt response.

    Will I be able to use the password field in my form now?

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    beril
    Answered on September 22, 2016 at 08:45 AM

    If you are trying to create a sign-up or login form, this is unfortunately not possible with JotForm. Since the forms cannot query outside sources, the forms would simply collect usernames and passwords, which is against our terms of use.  You can setup a form to collect details such as name, address, email address and other non-sensitive information.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    adobeans
    Answered on September 23, 2016 at 01:28 AM

    Hi,

    The intent is not to create login form. I have already explained my use case in a mail to the support team. Please find the details below:

    Describe the purpose of our forms: To be used as an internal form within the organization to gather some inputs from partner teams

    Reason for asking for password: This is a password required for decrypting a .p12 certificate shared by our partner teams

    URL of your web site where we use these forms: This form will not be exposed publicly. Rather, we will selectively share the URL with our partner teams (within our company) over e-mail.

    So, how can I use the password field in my form without getting the form disabled.

    Thanks!

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    Chriistian
    Answered on September 23, 2016 at 02:54 AM

    Since your field's purpose is for decryption and not for login, to make sure that your form does not get disabled by our phishing detector, I would suggest replacing the password label with a different word such as "Access Key" or "Decrypt Code" so you can collect the information that you require.

    If you need further assistance, please let us know.
    Regards.