What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is disabled.

    Asked by adobeans on September 22, 2016 at 05:12 AM

    Hi ,

    I was creating my form and it got disabled automatically. Please help.

    Form link : https://form.jotform.me/62651167710453

    Page URL:
    https://form.jotform.me/62651167710453

    form is disabled JotForm form link and href
  • Profile Image
    JotForm Support

    Answered by beril on September 22, 2016 at 06:55 AM

    We are sorry for the inconvenience this may caused you. Your account was auto-suspended by our system. I have checked your forms and I have not found Phishing which is against our Terms of Use so I have reactivated your account. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by ansadobe on September 22, 2016 at 08:41 AM

    Thanks for the prompt response.

    Will I be able to use the password field in my form now?

  • Profile Image
    JotForm Support

    Answered by beril on September 22, 2016 at 08:45 AM

    If you are trying to create a sign-up or login form, this is unfortunately not possible with JotForm. Since the forms cannot query outside sources, the forms would simply collect usernames and passwords, which is against our terms of use.  You can setup a form to collect details such as name, address, email address and other non-sensitive information.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by adobeans on September 23, 2016 at 01:28 AM

    Hi,

    The intent is not to create login form. I have already explained my use case in a mail to the support team. Please find the details below:

    Describe the purpose of our forms: To be used as an internal form within the organization to gather some inputs from partner teams

    Reason for asking for password: This is a password required for decrypting a .p12 certificate shared by our partner teams

    URL of your web site where we use these forms: This form will not be exposed publicly. Rather, we will selectively share the URL with our partner teams (within our company) over e-mail.

    So, how can I use the password field in my form without getting the form disabled.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 23, 2016 at 02:54 AM

    Since your field's purpose is for decryption and not for login, to make sure that your form does not get disabled by our phishing detector, I would suggest replacing the password label with a different word such as "Access Key" or "Decrypt Code" so you can collect the information that you require.

    If you need further assistance, please let us know.
    Regards.