What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is asking for a private key

    Asked by erin_at_work on September 22, 2016 at 07:32 AM

    Hi Jotform gurus,

    First, thank you for this wonderful service! It's a great help and a super service!

    Now on to the question...I keep getting a pop-up window asking me to choose a key file. I'm not sure what this is or what I have to do. Can you please help me out?

    I hope to hear from you soon!

    My email is:




    Erin O'Neal

    Page URL:

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    JotForm Support

    Answered by John_Benson on September 22, 2016 at 10:03 AM

    If I understand you correctly, your form is always asking for a "private key". This private key is related to Form Encryption. I've checked your form and I saw the Form Encryption Data is set to Yes.

    Please upload your Private Key from your computer.

    The key is located in the Downloads folder.

    Please check the complete guide here: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them.

    Let us know if you have any questions. Thank you.

  • Profile Image

    Answered by erin_at_work on September 22, 2016 at 05:46 PM
    Thank you so much! I had forgotten that I had saved the key....:-[ Your
    post prompted me to look again and lo and behold there it was! Thank you
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    JotForm Support

    Answered by Kiran on September 22, 2016 at 06:55 PM

    Please keep the key file safe and secure since the form submissions cannot be decrypted in anyway without this key. 

    Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. Thank you for using JotForm!