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    Paypal Integration: "Use Paypal Checkout Button" option not triggering on product with sub-product categories

    Asked by alanja on September 22, 2016 at 08:42 AM

    Although I have chosen "Use PayPal Checkout Buttons" the PayPal button is not displayed. The form does go to PayPal however.

    Thank you!

    Alan Jay

    Page URL:

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    JotForm Support

    Answered by Charlie on September 22, 2016 at 12:07 PM

    If I am not mistaken, the button only changes if a product with an actual price value is selected, you can setup a product and have it "Free", in that case the Paypal button will not show up. However, I was able to replicate the specific problem, the changing of the submit button does not have if the first selected product has sub product categories. 

    Here's a screencast to show the problem:

    You can see that the first product I selected that has a sub product category did not trigger the submit button to change, it only happened when the last product which does not have a sub category was selected. 


    I will forward this to our backend team to have it checked and fixed. Apologies for the inconvenience.

    For the meantime, you can try this workaround:

    1. First, paste this URL https://www.paypal.com/en_US/i/btn/btn_dg_pay_w_paypal.gif in your submit button's "Image" option:


    2. Now paste this custom CSS code in your Form Designer Tool's CSS tab:

    #input_19 {

        border: none !important;

        box-shadow: none !important;

        display: inline-block !important;

        position: relative !important;

        top: 10px !important;



    This is how it looks like then:

    I hope the workaround will work for now, we will update you as soon as the problem has been fixed.