What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Credentials

    Asked by Joyce McNeill  on September 22, 2016 at 09:03 AM

    Good Morning,

    My company, Empire Prototype located in Massachusetts utilizes Jotform through the website.  We have had a change in personnel and in the company who was maintaining our Website (Everest Agency) and the new website creator is looking for our jotform credentials which no one is admitting to having.  Is there a way that we can find out the credentials or at least get a link to reset them?  I'm not sure what type of account we have - free or paid subscription.  

    Please let me know if this information is retrievable and if so what information you need from Empire Prototype.

    Thank you for your assistance.


    Joyce McNeill, Controller

    Empire Prototype

    Page URL:

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    JotForm Support

    Answered by cihan on September 22, 2016 at 11:03 AM


    I had found JotForm form in your website and this form connected to account email bryangmartin@gmail.com you can access your account via this email. You have paid account by the way.

    If your problem continue, please contact us again.

    Thank you.