JotForm SMTP account error

  • ahmet_test
    Asked on September 22, 2016 at 9:57 AM

    Hi Guys,

     

    i get since today the error message below :

     

    Dear ahmet_test,

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 62595970747371 to noreply@jotform.com to prevent issues arising from your account.

    Please log in to your JotForm account (http://www.jotform.com) to correct your SMTP configuration.

    If you have questions, please post your questions to http://www.jotform.com/answers/ or send an email to support@jotform.com.

    All the best,
    JotForm Support

    P.S. This is an auto-generated email, please do not reply here.

     

     

    Can you please check or let me know what can i amend to avoid this.

     

    thanks

    Ahmet

    Page URL: https://form.jotformeu.com/62595970747371
  • David JotForm Support
    Replied on September 22, 2016 at 12:05 PM

    This error refers to a problem with sending emails from your own address.  Check the configuration of your SMTP settings to ensure they are up to date:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If there were any changes to your SMTP servers configuration, those settings would need to be updated for your form as well. 

    If having your notifications sent from noreply@jotform.com is acceptable, no changes need to be made and further emails for that specific notification will be sent from that address.