What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to sign in, Is server down?

    Asked by Swansonrulez on September 22, 2016 at 10:28 AM

    Have correct password and account but, login is just spinning till i get error 5xx

  • Profile Image
    JotForm Support

    Answered by Kiran on September 22, 2016 at 12:23 PM

    I believe this should be a temporary issue that has occurred at that moment and you should be able to login to your account by now. Are you still experiencing any issue with logging into your account? 

    Also, I notice that your account is over limit by receiving 118 submissions. Please be noted that the Free accounts are limited to receive only 100 submissions in a month. If you need to receive more submissions, you'll need to upgrade your account to a paid subscription or you may wait for the submission counter to reset on the first day of the following month.

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.