What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have been waiting for an upgrade to Bronze, for more than several minutes. Is there a problem or is the system slow today?

    Asked by wmfry on September 22, 2016 at 12:17 PM

    I am currently logged in, composed an upgrade to bronze and submitted credit card payment information, agreed to terms and clicked agree. It has been about 10 minutes without a confirmation of my order.

    problem system OR Than
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    JotForm Support

    Answered by david on September 22, 2016 at 01:45 PM

    I checked your account and it currently shows as Bronze.  I am not sure why there was a delay in the subscription applying to your account, it should have been instant.  However, the account is showing correctly at this time.