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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I send a Notification email based on a question response?

    Asked by cebarringer on September 22, 2016 at 12:20 PM

    Is it possible to modify the recipient of a form based on the response to one of the questions in a form? The form I am trying to send to submit various notifications for is: https://form.jotform.com/62506250527148. Thanks for your help! 


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    JotForm Support

    Answered by david on September 22, 2016 at 01:50 PM

    It is possible to send email notifications to specific email addresses, based on selections made in the form.  Here is our guide on how to do so:


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    Answered by cebarringer on September 22, 2016 at 01:52 PM

    Thank you! 

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    Answered by cebarringer on October 12, 2016 at 06:41 PM

    After setting up my form with the directions you've provided, all of the email recipients are getting the responses instead of the specific email I've set up in the condition. Any ideas on how to submit to ONLY the email address in specified the condition?

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    JotForm Support

    Answered by Chriistian on October 13, 2016 at 02:20 AM

    I cloned your form and did some test submissions there. I believe you have setup the form conditions correctly.

    When the Appointment Request is not equal to Premium Business Coaching, I receive the email notification on my own email address.

    But when the Appointment Request is equal to Premium Business Coaching, a different email address receive the notification.

    Your form should be working correctly. I checked your account's email history for this form https://form.jotform.com/62506250527148 and I can confirm that the condition works. The only other email that was sent in conjunction with the notification was the autoresponder email. Since the autoresponder does not have a condition, it will always be sent when the form is submitted.

    If you are referring to a different form or if in case I missed something, please let us know so we can check further. Thank you.