Account shows over limit even though I have a subscription

  • Profile Image
    yazid4121
    Asked on September 22, 2016 at 12:30 PM

    hi

     

     

    i have buy  a package from you paying 19$ monthly  for a plan with 1000 submition and illimited storage

     

    and now now is disabled without any Waring !!! so please enable my account now or i will ask my money back

     

    Thank you

  • Profile Image
    david
    Answered on September 22, 2016 at 01:58 PM

    I checked you account and it looks like the cancellation for your previous Storage subscription caused your account to downgrade to Free.  I restored your Bronze subscription and your forms are usable once again.