What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account shows over limit even though I have a subscription

    Asked by yazid4121 on September 22, 2016 at 12:30 PM




    i have buy  a package from you paying 19$ monthly  for a plan with 1000 submition and illimited storage


    and now now is disabled without any Waring !!! so please enable my account now or i will ask my money back


    Thank you

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    JotForm Support

    Answered by david on September 22, 2016 at 01:58 PM

    I checked you account and it looks like the cancellation for your previous Storage subscription caused your account to downgrade to Free.  I restored your Bronze subscription and your forms are usable once again.