What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File Storage limit has failed to reset even though the auto delete app is running on my account

    Asked by girltalku on September 22, 2016 at 12:37 PM

    Hi my account has been disabled even though I have an app that automatically deletes all submissions. This has happened before. How do I get the upload space to stop filling up and disabling my account? I am expecting several more submissions with large upload files in the next few days. Thank you. 

    file storage auto delete
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    JotForm Support

    Answered by Welvin on September 22, 2016 at 02:27 PM

    Your File Storage counter has failed to reset, but I have just fixed it for you. The reset should be automatic as soon as you delete the submissions/files. The app is working for me so I think this was just a cache. Let us know if this happens again.