I am not receiving form submission via email

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    CherieFord
    Asked on September 22, 2016 at 01:28 PM

    My submissions stopped coming through my email

    I can not see card information on the pdf file

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    Welvin
    Answered on September 22, 2016 at 02:34 PM

    Your current recipient in the form has been added to our bounce list and I think this is because of the PDF Attachment and Send Uploads as Attachment features. You both features enabled in the email settings.

    You are using Gmail and we don't have any issues with Gmail so I think you have accidentally marked the emails as spam or per your settings, the emails have been filtered as spam. Please whitelist Jotform in your Gmail account, add noreply@jotform.com to your safe sender/contact list. 

    For email related issues, the following guide will help.

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications