What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What website do we need to clear to get catpcha to work?

    Asked by jamaburch on April 22, 2012 at 09:06 AM

    We have a "Safe Eyes" program for security on our public computers.  The captcha block won't appear on these computers.  What url do we need to clear as a safe site?

     

    Thanks for your help!

    Page URL:
    http://cornerstoneshiloh.org/the-edge-laser-tag/

  • Profile Image

    Answered by pinoytech on April 22, 2012 at 09:25 AM

    Hi,

    Can you please re-embed the forms source code in your webpages, again? Delete browser cache and cookies also, then let us know if the said issue still persist.

    Thank you!

  • Profile Image

    Answered by jamaburch on April 22, 2012 at 09:40 AM

    Yes, the issue is still there.

  • Profile Image
    JotForm Support

    Answered by abajan on April 22, 2012 at 12:02 PM

    It's a bit of a longshot but change the URL in the form's iFrame from http://form.jotformpro.com/form/20896117458967 to https://www.jotformpro.com/form/20896117458967 and let us know if that helps. (Of course, from what I can see, the form in question doesn't currently have a CAPTCHA field. So, that would first need to be re-inserted.)

  • Profile Image
    JotForm Support

    Answered by abajan on April 22, 2012 at 12:04 PM

    My apologies. I completely misunderstood your question. I'll return with the answer shortly.

  • Profile Image
    JotForm Support

    Answered by abajan on April 22, 2012 at 12:27 PM

    For the default CAPTCHA, clear the following URLs as safe:

    http://jotform.us/images/loader-big.gif
    http://jotform.us/images/blank.gif
    http://jotform.us/images/reload.png

    For the reCAPTCHA version, clear the following:

    http://www.google.com/recaptcha/api/js/recaptcha_ajax.js

    Please let us know if whitelisting the above URLs solved the problem.

  • Profile Image

    Answered by jamaburch on April 24, 2012 at 02:44 PM

    No.  Clearing these didn't help.

     

  • Profile Image
    JotForm Support

    Answered by Mike_T on April 24, 2012 at 06:11 PM

    Can you try to whitelist the following domains?

    jotformpro.com

    submit.jotformpro.com

    max.jotfor.ms

    Please also note that Javascript should be enabled in browser to be able see Captcha image.