What website do we need to clear to get catpcha to work?

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    jamaburch
    Asked on April 22, 2012 at 09:06 AM

    We have a "Safe Eyes" program for security on our public computers.  The captcha block won't appear on these computers.  What url do we need to clear as a safe site?

     

    Thanks for your help!

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    pinoytech
    Answered on April 22, 2012 at 09:25 AM

    Hi,

    Can you please re-embed the forms source code in your webpages, again? Delete browser cache and cookies also, then let us know if the said issue still persist.

    Thank you!

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    jamaburch
    Answered on April 22, 2012 at 09:40 AM

    Yes, the issue is still there.

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    abajan
    Answered on April 22, 2012 at 12:02 PM

    It's a bit of a longshot but change the URL in the form's iFrame from http://form.jotformpro.com/form/20896117458967 to https://www.jotformpro.com/form/20896117458967 and let us know if that helps. (Of course, from what I can see, the form in question doesn't currently have a CAPTCHA field. So, that would first need to be re-inserted.)

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    abajan
    Answered on April 22, 2012 at 12:04 PM

    My apologies. I completely misunderstood your question. I'll return with the answer shortly.

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    abajan
    Answered on April 22, 2012 at 12:27 PM

    For the default CAPTCHA, clear the following URLs as safe:

    http://jotform.us/images/loader-big.gif
    http://jotform.us/images/blank.gif
    http://jotform.us/images/reload.png

    For the reCAPTCHA version, clear the following:

    http://www.google.com/recaptcha/api/js/recaptcha_ajax.js

    Please let us know if whitelisting the above URLs solved the problem.

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    jamaburch
    Answered on April 24, 2012 at 02:44 PM

    No.  Clearing these didn't help.

     

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    Mike_T
    Answered on April 24, 2012 at 06:11 PM

    Can you try to whitelist the following domains?

    jotformpro.com

    submit.jotformpro.com

    max.jotfor.ms

    Please also note that Javascript should be enabled in browser to be able see Captcha image.