What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving submissions to email?

    Asked by josephpearlman on September 22, 2016 at 02:57 PM

    Hello, I have been getting emails that people are submitting to my form, but I am not receiving them—please help us solve this! I have even done tests myself to confirm it.



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    JotForm Support

    Answered by Nik_C on September 22, 2016 at 04:52 PM

    I checked your form and saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from rocketmail.com is

    I removed your email from the Bounce list and you will be able to receive submissions to your email now.

    I would advise you to check this guide on how to prevent such issues and also to whitelist our domains.

    We're sorry for this inconvenience, please let us know if you have further questions.

    Thank you!