Why I'm not receiving submissions to email?

  • Profile Image
    Asked on September 22, 2016 at 02:57 PM

    Hello, I have been getting emails that people are submitting to my form, but I am not receiving them—please help us solve this! I have even done tests myself to confirm it.



  • Profile Image
    Answered on September 22, 2016 at 04:52 PM

    I checked your form and saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from rocketmail.com is

    I removed your email from the Bounce list and you will be able to receive submissions to your email now.

    I would advise you to check this guide on how to prevent such issues and also to whitelist our domains.

    We're sorry for this inconvenience, please let us know if you have further questions.

    Thank you!