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    Email Auto-Responder based on condition: Why it is not sending even when the condition is met?

    Asked by hpelanda on September 22, 2016 at 03:37 PM
    Another problem I am encountering is that the Autoresponder emails that I created are not being send out when their conditional logic is met. And that is a crucial function of the form. 
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    JotForm Support

    Answered by Kevin_G on September 22, 2016 at 05:09 PM

    I have just tested your form and I can see emails are being sent fine, this is the condition that I have tested: 

    Here are the auto-responder emails that the condition sends:

    And here is a screenshot of the emails that I received: 

    Could you please indicate us which specific condition is not sending? 

    We will be glad to further test your form, I would also suggest you to check the email address you're using in our bounce list, maybe the specific email address you're testing is in our bounce list and this is why you're not receiving emails, please check them into our bounce list here: How-to-Remove-Your-Email-Address-from-Bounce-List

    Please let us know how it goes.