Why emails are Bounced from gmail?

  • Profile Image
    EllenEmmerich
    Asked on September 22, 2016 at 04:03 PM

    Hello!

    A client's gmail inbox filled up so that the jot forms couldn't be delivered earlier this week.

    On Wednesday, the client made room in the gmail inbox, but now she can't receive emails from Jotform to that account.

    She gets all her other emails, so can you fix a setting or help us with this?

     

    Thank you!

  • Profile Image
    Nik_C
    Answered on September 22, 2016 at 06:32 PM

    I checked emails associated with that form. Some of them ended in bounce list and the reasons are below:

    1. artparenting3@gmail.com Reason(s) : smtp; 452-4.2.2 The email account that you tried to reach is

    2. artparentingoptions@gmail.com

    The rest of the emails are not in the Bounce list.
    I would like to advise you to check this guide on how to prevent this kind of issues and also to whitelist our domains.

    We're sorry that you had this inconvenience.
    If you have any further questions please let us know.

    Thank you.
  • Profile Image
    EllenEmmerich
    Answered on September 22, 2016 at 08:15 PM

    Thank you for De-bouncing the emails!

    ee