What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you please confirm the downgrade is properly done

    Asked by mariavaldez99 on September 22, 2016 at 04:05 PM

    I tried to downgrade the plan to the free one,  but I see still appears in the bronze one. 

    Can you please confirm the downgrade has been done properly?

    Thank you


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    Answered by Boris on September 22, 2016 at 06:09 PM

    Your subscription for our Bronze Monthly plan has been cancelled, and your account is scheduled to downgrade back to free status tomorrow - on 2016-09-24.

    From what I'm seeing on our dashboard, your subscription is successfully cancelled.

    If you experience any issues with your subscription, please let us know and we'll be glad to help.