Can you please confirm the downgrade is properly done

  • Profile Image
    mariavaldez99
    Asked on September 22, 2016 at 04:05 PM

    I tried to downgrade the plan to the free one,  but I see still appears in the bronze one. 

    Can you please confirm the downgrade has been done properly?

    Thank you

     

  • Profile Image
    Boris
    Answered on September 22, 2016 at 06:09 PM

    Your subscription for our Bronze Monthly plan has been cancelled, and your account is scheduled to downgrade back to free status tomorrow - on 2016-09-24.

    From what I'm seeing on our dashboard, your subscription is successfully cancelled.

    If you experience any issues with your subscription, please let us know and we'll be glad to help.

    Cheers