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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Clients get error message that photo is too large to attach

    Asked by foucheway on September 22, 2016 at 05:40 PM

    We have a client trying to submit a form.  She sent this email:   

    "When I try to send it I am told that the photo upload is the wrong size. I have tried numerous photos to no avail"

    We have been getting many clients unable to upload photos now.  Could it be something to do with our account space?

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    JotForm Support

    Answered by BDAVID on September 22, 2016 at 07:00 PM

    The problem is related to the upload size limit, you can extend it, please check this guide to learn how: https://www.jotform.com/help/33-Changing-the-upload-size-limit 

    Let us know if you need more help, we will be glad to assist you.