Emails still not coming through

  • Profile Image
    mgcgolf
    Asked on September 22, 2016 at 06:07 PM

    Hi,

     

    The forms are still not coming through to dhildebrand@mayacama.com.  Please advise.  

     

    Thank you!

    Alicia

  • Profile Image
    BDAVID
    Answered on September 22, 2016 at 07:25 PM

    The recipient is not longer in bounce list, and our mail logs shows the notifications were sent after the recipient was white-listed:

    Please check junk/spam folder. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.