What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Re: I need to remove extra fields from the email tempalte

    Asked by r_parks on September 22, 2016 at 06:11 PM

    Hello thank you for that info but that is not what I am referring to.  There are fields that are showing up that are not on the form.  I have looked at my actual form and they are not listed there either.  I need to remove.  We no longer need the file name field and we do not need the reporter's e-mail address field. I know how to remove and add fields to my forms but these fields are not in my edit section so I cannot remove them because they are not showing up in the edit. they are only showing up on the notification e-mail.  these fields also are not on the actual firm that is being filled out.

    email template reset email
  • Profile Image
    JotForm Support

    Answered by Mike on September 22, 2016 at 07:15 PM

    Your form email template might be outdated. I would like to suggest re-adding the Email Notification to get a fresh and auto-updated email template.

    1) Delete current Email Notification.

    How to Delete Notifications/Autoresponder

    2) Add a new Email Notification.

    Setting Up Email Notifications

    Please give it a try and let us know if you need any further assistance.