What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dropbox: File with special character was not sent to Dropbox.

    Asked by sstrong on September 22, 2016 at 09:24 PM

    In my dropbox/jotform integration, there was a character in the file naming scheme that was not allowed. So, while the submissions were picked up on the web, they were not routed to my dropbox. Is there a way to have jotform generate the files in my dropbox without asking the participants resubmit? 

    JotForm dropbox Submissions character
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    JotForm Support

    Answered by Kevin_G on September 22, 2016 at 10:43 PM

    Editing the submission will re-send the file and PDF attachment with submitted data to Dropbox again. 

    Please provide the edit link to your submitter or if you have the field simply edit the submission on your end and upload the file, this guide will help you to edit a submission on your end: How-to-Edit-Submissions-Made-on-Your-Forms

    The edit link you should look like this: https://www.jotform.com/edit/SubmissionID 

    Replace SubmissionID with the ID of the submission you did not receive the file. 

    Hope this helps.