What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How many submissions can I receive from customers with a JotForm?

    Asked by ellie_artway on September 23, 2016 at 07:01 AM

    From reading the pricing plan it says the limit is 500 total submission storage for a free account on JotForm, can submissions be deleted once they have been received and actioned or will they permanently be stored?

    submissions
  • Profile Image
    JotForm Support

    Answered by Welvin on September 23, 2016 at 10:01 AM

    Monthly Submissions and Total Submissions Storage limits are different from each other. Free accounts are limited to 100 Monthly Submissions and 500 Total Submissions Storage. 

    The total submissions storage is a fixed limit and this means that you can only store up to 500 submissions total. Your older submissions will be automatically deleted once you hit the limit, they are not stored unless you'll upgrade your account to our Storage Plan or to our regular plans such as the Bronze to have an unlimited Total Submissions Storage.