no payer info means it didn't go through?

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    Asked on April 22, 2012 at 07:15 PM

    Hi guys!

    We're looking at our reports and we noticed that on the majority of submissions have payer info at the end.  However, a few submissions only show the option they chose in the payment section.  No payment info.  Does this mean that their payment didn't go through?  I just tested it with a fake card number and it tells me it's delclide and doesn't allow me to complete the form.  That's perfect.  What's happening with these submissions that don't include payer info?  


    Thanks for all of your help!

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    Answered on April 23, 2012 at 07:25 AM

    Hello ninjas4christ,

    The submissions that do not include the payer information won't be processed by  You'll notice as well that you have only received 29 form payment submissions in your submission statistics, the same number in your submissions that only provided payment information.

    If you have other questions or concerns, please do let us know.