What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form not working?

    Asked by drsonia on September 23, 2016 at 09:27 AM

    I put a jot form on my website. I have trialled it and am just stuck on 'please wait' after pressing  the button to submit the form. How can I correct this? I have had to pause a facebook ad because 3 ppl tried to use the fprm and it has not worked. 

    Page URL:
    http://prudentiaps.com/free-a-z-of-anxiety-ebook/

    please wait 3 and stuck
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    JotForm Support

    Answered by Jan on September 23, 2016 at 11:03 AM

    I opened your webpage and I was able to replicate the issue when I made a test submission.

    The solution is to re-embed the form using the Iframe method. This will prevent script conflicts between the webpage and the form. Here's a guide: Getting-the-form-iFrame-code

    Hope that helps. Thank you.