Why is my form not working?

  • Profile Image
    drsonia
    Asked on September 23, 2016 at 09:27 AM

    I put a jot form on my website. I have trialled it and am just stuck on 'please wait' after pressing  the button to submit the form. How can I correct this? I have had to pause a facebook ad because 3 ppl tried to use the fprm and it has not worked. 

  • Profile Image
    Jan
    Answered on September 23, 2016 at 11:03 AM

    I opened your webpage and I was able to replicate the issue when I made a test submission.

    The solution is to re-embed the form using the Iframe method. This will prevent script conflicts between the webpage and the form. Here's a guide: Getting-the-form-iFrame-code

    Hope that helps. Thank you.