Drop down box selection sends email to another recipient

  • Profile Image
    Asked on September 23, 2016 at 09:38 AM

    I have 5 different managers each one assigned to a specific drop down box selection. Is it possible to generate an email to be sent directly to that manager when their unit is selected in the drop down box?

  • Profile Image
    Answered on September 23, 2016 at 11:23 AM

    Yes, it is possible to send an email based on the selected option using the Change Email Recipient condition. Here's a guide:

    1. Create a drop down field.

    2. Click the "Conditions" button in the toolbar.

    3. Select the "Change Email Recipient" condition.

    4. Set a condition wherein if "John Doe" is selected, then the "Notification 1" will be sent to "johndoe@johndoeemail.com".

    5. You need to create a separate condition for the other options.

    Related guide: How-to-Send-Email-Based-on-User-s-Answer

    Hope that helps. Thank you.