What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel our membership?

    Asked by uecu on September 23, 2016 at 09:44 AM

    I had received an email that you all were unable to process our account charge to the credit card on file, and I really just need to cancel the account.  We have not used the service like we thought we would.


    Thank you,

    Stacey Mancha-Siron

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    JotForm Support Manager

    Answered by Jeanette on September 23, 2016 at 11:19 AM

    We had just cancelled the attempt to renew this subscription, so you shouldn't receive anymore messages.