What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by etcadmin on September 23, 2016 at 11:00 AM

    2 things.


    1. The wrong credit card was charged. I'd like a refund and I'd like the credit card on file with this account to be charged.


    2. I was charged for a years worth of service and it should be month to month.


    Please help me with this.


    Thanks you

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 23, 2016 at 12:52 PM

    I have cancelled your Bronze Yearly subscription and refunded the last payment you made to us ($157.92).

    Your account now is back on Free Plan. Please upgrade again your account to the desired plan (Bronze) using the correct credit card. Please also ensure that you have selected the desired Payment Schedule for your subscription (Monthly).


    Do let us know if you need further assistance.