What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not updating/not able to create new forms?

    Asked by RGumball on September 23, 2016 at 12:10 PM

    Just today I noticed a problem with one of my forms. I made a change and saved it, but when i go to preview it nothing happens. Also, when I go to create a new form the preview says that the form was deleted?! Is Jotform having hosting issues or is it a problem on my end?

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    JotForm Support

    Answered by Welvin on September 23, 2016 at 01:41 PM

    I think that was just a cache or a browser related issue. Please try to log out from your account and clear your browser cookies for Jotform then log in again. Check if the issue persists.

    I would also suggest clearing your forms cache after starting a fresh session with Jotform. Here's how: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache. Lastly, check it with another browser.