What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Message popping up that not authorized to make changes

    Asked by deckyalex on September 23, 2016 at 12:51 PM

    I am trying to create a new form and work with designer, but  there is a message which keeps popping up which reads not authorized to make changes.


    This is our jot form site and I am the primary user. 

    Can you assist? 

    Jessica 'Decky' Alexander

    Page URL:

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    JotForm Support

    Answered by Kiran on September 23, 2016 at 02:07 PM

    I have checked your JotForm in your account and it seems to be working properly. Are you trying to integrate any app from the integrations and experiencing the issue? If not, the login session of your JotForm account may have been expired. Please try logging again to your account. You may also try logging into a private/incognito window to see if that works properly.

    Let us know if you need any further assistance. We will be happy to assist.