What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Still receiving 0kb files

    Asked by ddubois4060 on September 23, 2016 at 01:05 PM

    Thank you for your reply on the 20th. Unfortunately, The upload that occurred to us yesterday afternoon (9-22-16) containing multiple files had failures. Out of 8 files that were uploaded via the form only 1 file was transferred with intact files. The other 7 files showed up with 0kb. The upload was generated at 4:36pm Alaska Standard Time from a company called HMS.

    I have attempted to replicate these errors and can not reproduce the problems from my end. We are still failing to capture the files properly. PLEASE HELP ME FIX THIS!!!!!!

    I appreciate your assistance

    Page URL:
    http://digital-blueprint.com

    receiving assistance and standard time replicate
  • Profile Image
    JotForm Support

    Answered by Welvin on September 23, 2016 at 02:13 PM

    You have this as a reply to your original thread. IF the issue persists, I would suggest updating the thread instead of creating a new one.

    Here's the link to your original thread: https://www.jotform.com/answers/932297