What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    You charged my credit card, why are you shutting off my account?

    Asked by sbogad on September 23, 2016 at 01:23 PM

    Please answer.

    You charged my credit card, why are you shutting off my account?

    Please answer

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    JotForm Support

    Answered by david on September 23, 2016 at 01:24 PM

    Your forms are shared with your by another user "rabbidavid".  That is the account that is over limit and needs to be upgraded.  If you would like, we can cancel and refund the subscription applied to your account since it looks like it was created in error.

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    Answered by sbogad on September 23, 2016 at 01:40 PM

    the user "rabbidavid" no longer exists.

    sbogad should be the owner of the account and that is who just upgraded

    I am sbogad

    I am using all of the forms and I am paying for the account.

    Please clarify.

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    JotForm Support

    Answered by david on September 23, 2016 at 01:58 PM

    If you look at the "My Forms" page of your account and click on "My Forms" you will see there are no forms in your account:

    You will also see "Shared with you" and a folder titled "rabbidavid".  Clicking on that folder will show the forms that were shared with your by that user.

    https://www.jotform.com/help/232-How-to-share-forms-with-a-sub-account-user

    Since the forms in their account are over limit, upgrading your account has not affect on their limits, even though the forms are shared with you.

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    Answered by sbogad on September 23, 2016 at 02:23 PM

    This is very distressing. How can I make all of the forms MY FORMS or how can I make the rabbidavid account MY ACCOUNT. Did I upgrade the wrong account? What can I do? It will be a disaster if I lose all of the forms.!

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    JotForm Support

    Answered by david on September 23, 2016 at 03:47 PM

    We can move all the form from the rabbidavid account to your account.  This would require logging in to the rabbidavid account and making the request from there since we can only move forms at the request of the account that has the forms.  Create a new post from that account letting us know you would like the forms moved and we will be happy to take care of it. 

    We can also cancel and refund the subscription for your account and you can upgrade the rabbidavid account.

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    Answered by rabbidavid on September 23, 2016 at 03:57 PM

    I made the request from the rabbidavid account. Thanks.

    Please transfer all templates to my account.

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    JotForm Support

    Answered by david on September 23, 2016 at 06:06 PM

    I checked the rabbidavid account and all forms have been moved.  Let us know if there is anything else we can help with.