What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my account is overcharged and downgraded?

    Asked by Lynn  on September 23, 2016 at 01:58 PM

    As a long-term jotform customer I had no problem when I first started out you upgraded me to the $9.99 plan because I was accepting forms for payments now you guys have bumped my plan all the way up to $99 a month... this is unacceptable customer service I should have been grandfathered in as a old Customer because at first I started it was free then it was 9.99 and now its $99 a month. Almost all the work I do are for non-profit organizations and my time is donated. The biggest thing that I am extremely upset about is that you gave me no consideration that I was an old customer and paid my $10 a month without complaining when you upgraded me the first time now you're upgrading me for a second time and not just a little jump this is a 1000% jump. I can understand charging brand new customers this week but I have been a customer for a long time and when I was told that I needed to go ahead and clear out some of my forms to continue the service I did as I was told and now you're cancelling my service I'm extremely upset.

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    JotForm Support

    Answered by Nik_C on September 23, 2016 at 03:47 PM

    I'm sorry that you feel upset, but I checked your account and I see that your last package was Monthly Bronze for 19$ as you can see in Billing page. So I'm not sure how you got 99$ package. Also your last package subscription for this package was on 25th of April. 

    If you're not referring to some other account please let us know and we will see what we can do since you are our old customer. 

    We'll wait for your response.

    Thank you!