What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I free up space for storage?

    Asked by Heather on September 23, 2016 at 02:11 PM


    We would like to set up a form to receive occasional images/videos. We would like to send the videos/forms directly to a dropbox account. Wondering if uploads are sent to dropbox, do they count towards the 100mb for free "storage" from jotform? We don't have enough submissions to warrant a monthly fee account, but some of the videos we might receive will be large and could add up to 100 mb quickly.




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    JotForm Support

    Answered by Jim_R on September 23, 2016 at 04:23 PM

    Hello Heather, regardless if you integrate your forms with Dropbox or not, all your submissions, along with the files uploaded in it, will be stored on your JotFrom account.

    With Dropbox integration enabled, once someone uploads and submits a file through your form, it will still be saved to your JotForm storage, then will be forwarded to Dropbox.

    If you need to free up space, you may delete your submissions once you are sure you have copies of them (either through email notifications or Dropbox). Then just delete the submission you won't need anymore, and any file included on those submissions will be deleted as well, thus freeing up more space.

    Related guide: How-to-Delete-Form-Submission-Data  

    It's also worth noting that deleting submissions is an irreversible process so be careful.

    Lastly, there are certain restrictions with the file size limits based on the 3rd party Cloud Storage solution you're using (e.g. Google Drive, Dropbox).

    Here's a short but detailed guide explaining those Changing-the-upload-size-limit